Publishing Troubleshooting

Connection failure

When you click "Connect" in the publishing dialog XLCubed will try to contact your web server.

If you can't connect to the web server, you can try the following

Client configuration

If you use a proxy server to access the internet this can prevent XLCubed connecting correctly

To allow the connection turn on the option to bypass the proxy for local addresses.

Note that you only need to do this if you use a proxy, otherwise there is no need to make this change.

If this fails an administrator can check the following to try to resolve the problem.

Windows Authentication

IIS Settings

Depending on your IIS version, take the following steps:

IIS 5/6

Right click the XLCubedWeb directory and select "Properties" Select the "Directory Security" tab Ensure that "Integrated Windows authentication" is checked and all others are not.

IIS 7/7.5

Select the XLCubedWeb directory and open the "Authentication" section.

Ensure "ASP.NET Impersonation" and "Windows Authentication" are enabled, and others are disabled.

If you do not have these options you must add them from Control Panel > Programs > Turn Windows features on or off

IIS 8

In addition to the IIS 7/7.5 steps, the HTTP Activation feature must also be installed.

• Server Manager > Roles and Features > Add Role or Feature > Features then select .NET 4.5 > WCF Services > HTTP-Activation.

Web.config

You will need to change the web.config file to include entries for all bindings. These entries are dependent on the authentication mode (Basic, Windows or Anonymous) and whether or not you are using HTTPS.

Please note that when using HTTPS the security mode should be equal to Transport.

Authentication	Using HTTPS?	web.config: on all bindings
Windows	Yes	<security mode="Transport"> <transport clientCredentialType="Windows"/> </security>
Windows	No	<security mode="TransportCredentialOnly"> <transport clientCredentialType="Windows"/> </security>

Basic Authentication

IIS Settings

Depending on your IIS version, take the following steps:

IIS 5/6

Right click the XLCubedWeb directory and select "Properties" Select the "Directory Security" tab Ensure that "Basic authentication" is checked and all others are not.

IIS 7/7.5/8

Select the XLCubedWeb directory and open the "Authentication" section.

Ensure "ASP.NET Impersonation" and "Basic Authentication" are enabled, and others are disabled.

Web.config

You will need to change the web.config file to include entries for all bindings. These entries are dependent on the authentication mode (Basic, Windows or Anonymous) and whether or not you are using HTTPS.

Please note that when using HTTPS the security mode should be equal to Transport.

Authentication	Using HTTPS?	web.config: on all bindings
Basic	Yes	<security mode="Transport"> <transport clientCredentialType="Basic"/> </security>
Basic	No	<security mode="TransportCredentialOnly"> <transport clientCredentialType="Basic"/> </security>

Anonymous Authentication

IIS Settings

Depending on your IIS version, take the following steps:

IIS 5/6

Right click the XLCubedWeb directory and select "Properties" Select the "Directory Security" tab Ensure that "Enable anonymous access" is checked and all others are not.

IIS 7/7.5/8

Select the XLCubedWeb directory and open the "Authentication" section.

Ensure "ASP.NET Impersonation" and "Anonymous Authentication" are enabled, and others are disabled.

If you do not have these options you must add them from Control Panel -> Programs -> Turn Windows features on or off

Web.config

You will need to change the web.config file to include entries for all bindings. These entries are dependent on the authentication mode (Basic, Windows or Anonymous) and whether or not you are using HTTPS.

Please note that when using HTTPS the security mode should be equal to Transport.

Authentication	Using HTTPS?	web.config: on all bindings
Anonymous	Yes	<security mode="Transport"> <transport clientCredentialType="None"/> </security>
Anonymous	No	<security mode="TransportCredentialOnly"> <transport clientCredentialType="None"/> </security>

Publishing failure

If you can connect to the web server, but cannot publish a file, you can try the following troubleshooting steps.

Validate IIS Config

Navigating to the repository web service on the server will give a detailed error message if there is a problem with the configuration (if everything is configured correctly you will see some sample code about using the service). For example, navigate to:

http://localhost/xlcubedweb/webservices/RepositoryServer.svc

If this returns without error, then try with the exact URL the user would enter, for example:

https://www.someserver.com/xlcubedweb/webservices/RepositoryServer.svc

If that works, try https://www.someserver.com/xlcubedweb/webservices/RepositoryService.svc/js, if you get a 404 then you may have incorrectly set up https access, please see above.

If the page is blank then an error could have occurred while starting the page, please check for errors in:

1. Windows Event Viewer, specifically Windows Logs -> Application
2. XLCubed Web Edition error.log, found in the XLCubedWeb installation folder

If a full error message is displayed, it should give details of the configuration that needs changing. Here a some example errors and their solutions:

The HttpGetEnabled property of ServiceMetadataBehavior is set to true and the HttpGetUrl property is a relative address, but there is no http base address. Either supply an http base address or set HttpGetUrl to an absolute address.

Locate the <serviceBehaviors> section and update it to the following:

 <serviceBehaviors>
   <behavior name="XLCubedWeb.WebServices.RepositoryServerBehavior">
     <serviceMetadata httpGetEnabled="false" httpsGetEnabled="true" />
     <serviceDebug includeExceptionDetailInFaults="false" />
   </behavior>
   <behavior name="XLCubedWeb.WebServices.SmallMultipleChartServerBehavior">
     <serviceMetadata httpGetEnabled="false" httpsGetEnabled="true" />
     <serviceDebug includeExceptionDetailInFaults="false" />
   </behavior>
   <behavior name="XLCubedWeb.WebServices.MapServerBehavior">
     <serviceMetadata httpGetEnabled="false" httpsGetEnabled="true" />
     <serviceDebug includeExceptionDetailInFaults="false" />
   </behavior>
   <behavior name="XLCubedWeb.WebServices.PrintRendererServerBehavior">
     <serviceMetadata httpGetEnabled="false" httpsGetEnabled="true" />
     <serviceDebug includeExceptionDetailInFaults="true" />
   </behavior>
   <behavior name="XLCubedWeb.WebServices.SchedulingServerBehavior">
     <serviceMetadata httpGetEnabled="false" httpsGetEnabled="true" />
     <serviceDebug includeExceptionDetailInFaults="false" />
   </behavior>
 </serviceBehaviors>

It is an error to use a section registered as allowDefinition='MachineToApplication' beyond application level.

The web.config file may have been copied to an incorrect location. The error message will give more detail about which file to remove.

Multiple sites

If you are using multiple sites in IIS you need to add the following to web.config in section <serviceHostingEnvironment>

multipleSiteBindingsEnabled="true"

Disabled HTTPS protocols

If your server has TLS disabled, XLCubed may not be able to connect from Excel, giving the following error message:

An error occurred while making the HTTP request to SERVERNAME. This could be due to the fact that the server certificate is not configured properly with HTTP.SYS in the HTTPS case. This could also be caused by a mismatch of the security binding between the client and the server.

Re-enable TLS in order to allow the client to connect.

Permissions

Users need write permission to the Repository directory and to the Temp directory in order to be able to publish files.

If this permission is missing often users can connect to the web server, but don't see a "My Reports" folder, and get an error when attempting to publish a file.

To check if this is the problem you can grant Read and Write Access to the Repository and Temp directories in the XLCubedWeb site to everyone and retry publishing.

If the publish then succeeds then permissions was the issue, and you can restrict access to the users you wish to be able to publish.

Trust Center settings

Your Excel Trust Center settings may be restricting necessary file types if you are receiving the following error message:

Exception from HRESULT: 0x800A03EC

and if you click on the Support Information tab for the error message, it will include this:

at Microsoft.Office.Interop.Excel.WorkbookClass.SaveAs(...)

You should check that the Trust Center > File Block Settings for Web Pages and Excel 2003 XML Spreadsheets allows saving.

See Also

• XLCubed Web Edition Installation Guide